Refund Policy

At Oatfish, we want you to stay connected with confidence. That’s why we back every eSIM purchase with a simple, no-fuss refund guarantee.

Our Guarantee

If your Oatfish eSIM fails to connect to a network, you are entitled to a full refund — no questions asked.

How to Claim a Refund

  1. Contact us within 48 hours of purchase via our live chat or email
  2. Tell us your order number and the device you’re using
  3. Let us know what happened when you tried to connect
  4. We’ll review your request and issue a full refund within 2 business days

What’s Covered

  • eSIM fails to connect to a network after following our installation guide
  • QR code cannot be scanned or activated

What’s Not Covered

  • eSIM has been successfully activated and data has been used
  • Device is not eSIM compatible or is carrier locked
  • Incorrect installation not following our installation guide

Need Help First?

Before requesting a refund, our support team is available via live chat to help troubleshoot any connection issues. Many problems can be solved quickly — we’re here to help.

For any questions contact us at [your support email] or via live chat on our website.

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